Privacy Policy

This Privacy Policy explains how Realz collects, uses, stores, and protects personal information when you create an account, play games, make payments, or otherwise interact with our services in Canada. We respect your privacy and aim to be clear about the information we hold and the choices available to you.

Types of data we collect

We collect several categories of information to operate accounts, process payments, and keep the site secure. This includes personal data you provide directly, technical details from your device and browser, and transactional records related to your account activity.

Personal data

Personal data includes name, date of birth, contact details, postal address, government ID when required for verification, email address, and payment information used to fund your account. We only request the information needed to open and manage your account and to meet identification requirements.

Technical data

Technical data covers IP address, device identifiers, browser type and version, operating system, language preferences, and usage data such as pages visited and time spent on the site. We use this data to provide a secure and functional experience on desktop and mobile.

Transactional data

Transactional data consists of deposit and withdrawal history, bet and play activity, winnings and losses, bonus and promotion interactions, and communications with our support team. These records help us handle payments, detect suspicious activity, and resolve disputes.

How we use your information

We use personal and technical data to create and administer accounts, process deposits and withdrawals, verify identity, prevent fraud, comply with legal obligations, and provide customer support. Transactional data is used for account history, dispute resolution, and internal reporting. We may also use aggregated, non-identifiable data for product improvement and analytics.

Data protection practices

We protect your information using industry-standard security measures including encryption in transit, access controls, and regular security reviews. Access to personal data is limited to staff and service providers who require it to perform their duties. We retain information as necessary for operational purposes and to meet legal or regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core functionality, and collect analytics. Third-party providers may use cookies for analytics, advertising, or performance monitoring. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

User rights

You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion where applicable. You may also withdraw consent for certain processing activities and lodge a complaint with a supervisory authority if you believe your rights have been breached.

Access, correction, and deletion

To exercise your rights, contact our support team through the account support channels. We will respond to verification requests and assist with access, correction, or deletion where permitted by law. Some data may need to be retained to satisfy legal, tax, or regulatory requirements.

Information sharing and third parties

We share information with service providers for account verification, payment processing, fraud prevention, customer support, and analytics. We also disclose information when required by law or to protect our legal rights. Third parties are contractually bound to protect your data and may only use it for the purposes we specify.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page and, where appropriate, notified through your account. Continued use of our services after updates indicates your acceptance of the revised policy.