Realz Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use Realz. They set out the relationship between us and our users, explain account responsibilities, and describe how promotions, deposits and withdrawals are handled. By registering or playing on our platform you agree to follow these terms; if you do not agree, you must stop using the service and contact support.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a strong password, do not share login information, and notify us immediately if you suspect unauthorised access. We permit one account per person, household and payment method unless otherwise agreed in writing. We may suspend or close accounts where we suspect fraud, abuse, collusion or a breach of these terms.

Eligibility requirements

To open an account you must meet the age and legal requirements in your province or territory. In most cases this means you are at least 18 years old, or older if local law requires it. You must provide accurate personal information during registration and complete any required identity verification before you can withdraw funds.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited activity includes using VPNs or other tools to bypass geo-restrictions, money‑laundering, chargebacks, automated play where disallowed, attempting to manipulate game outcomes and operating multiple accounts to exploit promotions. We reserve the right to restrict bets, void transactions or close accounts when activity is suspicious or abusive.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which are shown alongside each offer. General rules include that bonuses carry wagering requirements, not all games contribute equally to wagering, and maximum bet limits may apply while bonus funds are active. Real money balances are used before bonus balances. Withdrawals made before meeting bonus conditions may result in the forfeiture of bonus funds and related winnings.

Deposits and withdrawals

We accept a range of payment methods for deposits and withdrawals. Minimum and maximum amounts, processing times and any applicable fees depend on the method selected. All withdrawals are subject to verification checks. We may ask for government ID, proof of address and payment-source documentation before approving a withdrawal. We may also apply account limits, and large payouts can be subject to additional checks or staged payments.

Dispute resolution

If you have a complaint, contact customer support so we can investigate. We aim to resolve most issues through our support and compliance teams. If a resolution cannot be reached informally, we will outline next steps and any available escalation channels. Our decisions are made in accordance with these terms and the information available to us.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will publish changes on the site and, where appropriate, provide notice to users. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and contact support.